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I’d love a virtual world/MMORPG mashup

Second Life isn’t a place I spend much time now, though my posts about SL continue to be get the most traffic and my daily companions also have unused, long time SL avatars. I’m more active in ArcheAge than ever. I left my drama-filled guild and now spend most of my time with my game family and a few friends, caring for our land, transporting trade packs for cash, running dungeons, hijacking enemy vehicles, and poking at enemies who are too highly geared for us to do more than annoy. One couple I know from AA met in SL and now live together and others were active SL residents for years.

One of those friends recently remarked that a mashup of AA and SL would be fantastic. He was thinking about the houses in AA, which are little more than storage locations with very limited opportunities for self-expression, but I think there’s a bigger point to pull from that. MMORPGs could benefit from the sort of interpersonal expression and connection that SL enables. I’m not just talking about sex (though if it’s an adult game, why not?), but the ability to dance with friends, stream your own music in your home, cuddle on a couch, etc.

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From a game standpoint, SL suffers from a lack of things to do. I know some of you will be tempted to jump in here and lecture me about the fine clubs, performances, creative opportunities, experimental game areas, etc. Believe me, I know!  I love those things. Yet most of the time I’m in SL, what am I doing? Remaining relatively stationary in my surroundings and talking with one person or a small group of people. Exploring areas together is difficult without using voice chat to coordinate. We could play a short game, but those are rudimentary at best even if the graphics are jaw-dropping. However, I can move my avatar in ways I’ve designed, have whatever appearance I like, invite people to my completely customized home, and have a visual replication of real human interaction.

Every MMORPG I’ve played offered limited expression and interaction. While Second Life puts creation in the hands of the residents, so each avatar and home can be unique, MMORPGs tend to be stingy with customization: putting costume dyes in a cash shop, requiring multiple purchases or crafting steps to add a graphic overlay to a small number of items, and building up demand (and therefore cash flow) by releasing some items as untradeable rare drops from cash shop chests. As far as interaction, some have interpersonal emotes and allow families/marriages/partnerships. But really, they are games and designed around activities, not social life. When I’m in AA, I might be talking with friends just as I would be in SL, but we’re simultaneously doing something, even if we’re in transit to an island on a ship, planting ginseng seedlings, or laying in wait to ambush enemies.  It’s possible to run out of things you want to do, but there are always more things you could.

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Can you imagine how exciting a combination of the two world types could be, though? Strong game mechanics, with daily events, quests strings, dungeons and raids, crafting/farming/fishing/etc, PVE and PVP, accompanied by rich personalization and interaction? A player-driven economy that also includes items created by those players? A multitude of things to do at any hour of the day, plus all the tools needed to make a comfortable sanctuary if you don’t want to leave your virtual home? When I was a solo player, I would have appreciated more choices to have a unique appearance. Now that I’m more social, the limitations of rigid furniture poses and car radios that play the same loops of music really bug me. I suppose I’ll keep dreaming of an open platform MMORPG that is truly the best of both worlds.

 
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Posted by on February 25, 2016 in Gaming

 

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Multilayered communications in an MMORPG

When I was in my mid-20s, if I wanted to talk with another person while we were gaming together, we needed to be in the same room. Fast forward a couple decades and I find myself in an MMORPG, communicating with dozens of other players over numerous simultaneous text channels and on voice in TeamSpeak. At the same time, I can talk to my husband across the room and to friends in Skype and Facebook Messenger. Heaven help me if my phone rings!

This got me thinking about how people use those available communication layers and I started paying more attention while playing ArcheAge. What options are available and frequently used? How do players decide which channel to use for which message? Are there norms that have arisen and if so, what happens when someone transgresses them? Gratuitous sea battle photo below, simply because sea battles in AA can be crazy fun.

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Since ArcheAge is the example I’m working with, these are the primary ways I’ve observed people communicating:

  • In-game multiplayer text chat channels – A player can choose to watch all of these simultaneously, in which case the channel messages are interspersed and in different colors, or organize channels with tabs. The channels that can be seen in ArcheAge are:
    • Local – close communication only
    • Shout – wider range, but still in the vicinity
    • Trade – intended for commerce, want to buy/want to sell
    • Party – limited to up to 5 people in the same party (will also work for raid members)
    • Raid – limited to 50 people in the same raid
    • Guild – limited to members of registered guild, up to 100 people
    • Family – limited to 8 affiliated members
    • Trial – chat limited to the Defendant, Jury, and Judgebot, but broadcast to entire Faction
    • Faction – there are 2 Faction channels and which one you can see/chat in depends on your avatar’s race. One is open to all of the East (Harani and Firran races) and the other is open to all of the West (Nuian and Elf races). I should add that East and West speak different languages, but it is possible to gain skills to read/write the other Faction’s language.
    • Nation – there are 3 Nation chat channels that are exclusive of each other, like Faction chat: East, West, and Pirate.
  • In-game private chat – though it has been requested many times, it’s not yet possible to set up a custom channel for any group of invited members, so conversations are limited to the privacy afforded by the groupings above, or
    • Whisper – one on one communication
  • Voice chat – there is no voice option in the game, but voice communication is still important
    • TeamSpeak – people host TS servers for their guild, public use, raids, or just to talk with friends. A TS server can have multiple chat rooms, keeping some rooms private and others open to anyone with the login info.
    • Skype – best for one-on-one or small group, some players use Skype with friends while playing
    • In the same room – some players I know are cohabitating (as a couple or roommates) or get together with nearby friends to play
  • Broadcast – nowadays in a virtual space, someone could be recording or live broadcasting at any time
    • Twitch – some players live stream their gaming sessions
    • YouTube – quite a few players share videos of gameplay, informative videos (walkthrough, how-to), or AA machinima
    • Screenshot saved and shared in any of the places below
  • Game forums – not immediate communication, but regularly used
    • Official ArcheAge forums
    • ArcheAge subreddit
  • Guild websites/blogs/social media
  • Player websites/blogs/social media

Needless to say, if you want to get a message across to other ArcheAge players, you have plenty of ways to do it. I’m sure I’ve missed some. So, what sort of messages are being conveyed?

  • Current events – arranging groups for raids and dungeons, sharing news about enemy movements, asking for help
  • Trash talking and dramatics – taunting, whining, stirring things up, gossiping, raging, threats, etc.
  • Coordination – essential communication when working together
  • Commerce – buying and selling
  • Information – discussing new elements in the game, providing details about gear/dungeons/quests
  • Companionship – chatting among friends/acquaintances/romantic partners, or just goofing around with strangers

I generally keep all possible channels enabled when I’m playing, though my attention isn’t always fixed on chat. I also have a few chat tabs with filters applied so that I can focus on, say, guild chat and whispers or raid and guild chat. I almost never join in, but I observe the public drama when I’m online (and honestly, at least one of my guild mates is usually in the thick of it). I also sign onto my guild’s TeamSpeak sometimes, to hang out and hear if anything interesting is happening or for coordination during guild activities.

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Considering just the two dimensions of conversation medium and content creates a vast matrix of possibilities. The complexity increases when we consider that one conversation might have simultaneous overlapping threads. For example, it’s not uncommon for someone in another guild to talk trash about my guild’s leader. This usually takes place in Faction chat, where everyone on our half (more or less) of the player base can see it. That may trigger simultaneous discussions in our private guild chat channel and on TeamSpeak, of the “hey, did you see that?” and “who the hell is that guy?” variety. My guild leader lacks restraint sometimes and may reply in Faction chat, which shakes the hornet nest. People begin sending private Whispers back and forth.  I have to assume that side conversations about the trolling are also occurring in other private and guild channels. Guild mates and allies jump into the fray, which might get shifted to the Nation channel to avoid pirates. Last week, one exchange like this moved to the Trade channel. People may start broadcasting on Twitch or recording video or taking snapshots to share later.  So, instead of a conversation having one set of participants and being limited in time and location, it can branch into multiple lanes that have exclusive or overlapping participants, and through sharing can be continued in another venue — YouTube or forums — with a new group of players. On our half of this particular server, those conversations are usually in English with some Spanish, though the participants are from (at least) four continents.

Generalizing about how players decide which channel to use is out of my depth, but I’ve observed a few specific instances. A player may choose to listen in TeamSpeak but not activate a microphone, which means that in order to add to the audible conversation, he has to type in the Raid or Guild channel. This often leads to confusion as not everyone is watching the text. During public drama in Faction chat, players may discuss their plans to jump into the fray in another channel first. On the other hand, a player’s friends may use private channels to try to keep him from amping up the rhetoric.

When someone uses an inappropriate channel for his message, others are quick to correct him. This could be a gentle nudge but often, the rebukes are fast and rude. I found that very intimidating during the months when I was a solo player, because the last thing a shy person wants is to extend herself in public and be hammered down for asking a n00b question.

In a typical evening, I’ll be on TeamSpeak with other members of my guild (and an occasional guest). Those of us who are working together might also use the text Raid channel to include those who aren’t in TS. We’ll comment in TS about things that scroll by in Faction or Nation chat and we’ll recruit others to join our shenanigans in Guild chat.  When things are quiet, I’ll lift off my headset and check in with my husband, who may be on another TS server with guys from World of Tanks or chatting with people in Second Life. And, at some point, my Skype icon will light up and I’ll start text chatting with a friend I first met in SL, switching back and forth between that and my game until I sign off, and then maybe flipping open a video chat. None of this feels disconnected or strange, though I can’t imagine trying to explain it to my parents. They have a hard enough time when I call their house and each of them picks up a different phone extension.

 
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Posted by on January 19, 2016 in Culture, Gaming

 

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Small update: Gear VR, ArcheAge, SL

Sorry for neglecting this blog. I have two half-written posts but I ran out of steam and interest before they were done. So, a small update to get back in the swing of things:

I’ll have more coming about the Samsung Gear VR soon, but I haven’t picked it up again after the first day I tried. Why? Mainly because I’m doing other things in my free time and a VR headset doesn’t allow for multitasking. I’ve also been having headaches; wearing a headset that might make them worse is unappealing. But, I’ll confess, it’s also because I was underwhelmed with my first experiences. 360 degree photos didn’t seem more interesting just because I could move my head rather than my mouse to look around. The few short videos were unimpressive and overall, the things I viewed were low resolution and sometimes blurry. My phone overheated before I was able to try more. I’ve downloaded a few free apps and I’ll try a game or two soon.

Reading some forums about the Gear VR made me wonder if I might be jaded by more than a decade in Second Life. I often wander SL in mouselook (first person) view, where I can scan a full 360 degrees. Moving through a 3D environment and looking around is second nature to me and maybe I don’t feel much of a difference between turning my head and using a mouse. Earlier, when I saw videos of people freaking out because they could look all around a VR scene, I wondered if there was some magical mind-body integration that I couldn’t yet imagine. So far, I haven’t seen one. I’m certainly leaving the possibility open and hoping to be wowed soon. Anyone else have an experience to share?

During the holidays I got more swept up in ArcheAge and even gave up my solitary ways to spend time causing mischief with guildmates and chatting in TeamSpeak. There is so much drama, soap opera writers would roll their eyes! I’m trying to keep some separation between myself and the worst of it, but I’m in a divisive guild with a polarizing leader. I’m stunned by how much time and money others pump into this MMORPG. I’m limited in both, which keeps me out of the upper tier of players and under the radar for a lot of trouble. However, my gaming/virtual world time being spent more in that world than any other… for now, until I get bored or the drama gets to be too much.

I’ve been trying to divide the mainland parcel I own in Second Life to get down to a lower tier payment, but since I’m dealing with a couple of premium accounts and a group land bonus, the math is complicated and I’m trying to find a last ~100 m² to cut off. It’s been almost a month since Jakob died and spending too much time at that parcel still makes me melancholy. At least his sister has stopped sending me photos of his coffin and grave. It was kind that she included me and recognized that we had been important to each other, but those photos were very hard.

 
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Posted by on January 6, 2016 in Digital Devices, Gaming, Side Topics

 

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Friday night in virtual worlds

It’s been a rough week: I haven’t felt well, the news has been lousy, and I’ve been frustrated and lonely in my online worlds. I’m bored in ArcheAge, though I’m finding some amusement in traveling the oceans, killing sea monsters for drops to upgrade my clipper. Other than that? Blah.

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Second Life hasn’t been much better. SL is a huge space and new users have always complained that it’s hard to find and meet people in it. Well, let me assure newcomers that it’s not much easier for someone shy who has been there a decade! I jumped around the Destination Guide, often finding myself alone in a sim. The biggest crowds were at sexually oriented sims; I don’t shy away from those and I’ve met some great friends at venues with names that would instantly stop my mother’s heart, but I’m not ready for that sort of interaction. I visited a couple of the formal dance venues but I’m a lag snob and a room full of flexi gowns is a disaster. Standing at the side of the dance floor in my light(render)weight mesh gown, I felt like a prissy wallflower. Hmmph. I’m open to meeting people but also wary, as my heartache about Jakob comes to the surface easily when I’m in SL. Someone who meets me now might get a tough facade or thin ice over raging sadness instead of my normal personality.

So, I was delighted tonight when I got a group notice from Hesperia Templemore announcing an imminent performance by Red Heaven featuring Joel Eilde. I hadn’t heard Joel perform in the past but Templemore has never disappointed me and I headed right over. The crowd averaged 50 avatars, which is a considerable number for one space, but his stream was clear and the music was enjoyable. I tipped liberally — the artist, GM/host Bee, and the house — and I hope to go to another show there soon. (Related real world anecdote: I met my husband for lunch at a sandwich shop on Thursday and as we left, I wanted to tip the young woman who had been playing the guitar and singing in the corner, “if she has someplace I can put it,” I said. My husband said that she did, described the white can to me, and added, “After being in SL this long, I can find a tip jar!”)

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I grooved to the music and had a couple of conversations, and all in all, that’s a pretty good night in SL.

 
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Posted by on November 20, 2015 in Art in SL, Gaming

 

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I’m still alive, really

I’ve been neglecting this blog terribly. The good news is that it’s because I’ve been busy. My broken leg is doing pretty well, so I’ve gone back to normal activities plus writing. I still read tech blogs and websites, but honestly, research for my novel has taken most of my free reading time. I share interesting finds on Twitter when I can, even if I don’t have time to add commentary or flesh out a post for the blog.

NaNoWriMo starts Sunday and I’m using the event as motivation to get my fingers moving on my novel. I’ve been doing lots of research, plot and character development, and thinking. It’s time for me to churn out some scenes and chapters, even if the first draft is awful and full of holes. Though I consider myself a NaNoWriMo participant, I’ll be out of town for a few days next week and doubt I’ll meet the 50,000 word count goal by the end of the month. I’ll try!

Things are not going well for Jakob. I found out from his sister that he’s not online because he has forgotten his passwords and how to use his devices. Cancer in the brain will do that, it seems. He has stopped chemotherapy and gone back to smoking, though the cancer has spread to his lungs, and his sister is making plans for his end-of-life care. I haven’t signed in to Second Life in weeks because it hurts to go to the land we shared there, but I’m starting to feel the urge to go online and purge it all. I’ve been worried or mourning for 11 months and it’s exhausting; I want a fresh start soon. Is that cold? It’s not that I don’t care about him — I do — but he hasn’t been able to communicate since August and there’s nothing I can do but send him snail mail now and then. I may try splitting my evenings between SL and the MMORPG I’ve been playing, to ease myself back in.

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I’m still playing ArcheAge and my main avatar has reached the maximum level of 55. There is freedom in that: I don’t have to worry about dying anymore because I can’t lose XP. I have fair gear for someone who doesn’t plan to spend an arm and leg on an MMORPG; the gap between what I have now and the next level is crazy. It’s not rare for a single endgame gear piece to cost the equivalent of $100-200… and that’s with a 7-piece armor set, weapon, shield, bow, and instrument. In the most bizarre twist, I’m now an officer in my guild although I rarely talk or do anything with other guild members. Heh. They seem to be nice people, but I don’t want to spend my time doing virtual farming and fishing when I could be learning boss, dungeon, and PvP strategies.

Another post when I have something to contribute to general Internet discussion, which could be tomorrow, could be in a couple weeks. I’m still here. Have a fun Halloween!

 

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Endgame and being a little less solitary in ArcheAge

My husband is out of town this weekend and I’ve spent too many hours playing ArcheAge. I joined a guild with the character I play most often, hoping that someone could teach me PvP techniques now that I’m almost maximum level and have passable gear. I chose the wrong guild for that, but spending time with some of the players was enlightening.

Nothing says tough like a bustier and denim mini-skirt, apparently. This is cloth Auroria armor, not a costume.

Nothing says tough like a bustier and denim mini-skirt. This is cloth Auroria armor, level 50+.

Though I’m primarily a solo player in MMORPGs, I enjoy doing 50-person raids in AA and I’ve done a couple of dungeon runs with pick-up groups. Those reminded me of the joy of having a good team I can count on, like the days in PWI (Perfect World International) when I could do a run with my friends, comfortable that everyone knew how to play his class as well as the particulars of the dungeon and bosses. Adrenaline, camaraderie, and the satisfaction of doing something well; those were a blast. Since I’m afraid of falling while my leg heals, I’ll probably be indoors a lot this winter and it would be good to have some friends online to play with. Jakob has lost his ability to use a computer or his smartphone now — the cancer in his brain has taken too much — so the person I spent time with in the past is no longer around and I don’t have the heart to go back to Second Life yet. (Yes, it’s awful. Deep breath. … Ok now. )

I joined my AA guild’s TeamSpeak channel on a couple nights, mostly listening to the three to five others who were there. There was another woman who sounded like she might be my age or older, who talked only about the pets and children in her home. The rest were men, though they mentioned that the guild may have more active “girls” than guys right now, and they were happy about that fact. Though most of them play female characters because of their sex appeal and they love the sluttiest costumes, they seem to welcome female gamers as equals and friends.

The guys seem nice, but they’re not going to shatter any gamer stereotypes. At least two of three have jobs in retail. They watch anime, argue about superheroes and board games, and despite spending lots of cash and hours each day in ArcheAge, they also play other games and are intensely watching for new alpha and beta invitations. While I pronounce the game “ark age”, they pronounce it “arch age”, which is damned awkward to say. Then again, they also pronounce “chalet” as “shall it”. Clever, resourceful, friendly guys who are willing to work hard to reach a goal, but not paragons of academic achievement.

However, I find their approach to this game tedious. The leader has the philosophy that all guild members should be farmers and traders to earn money for a few months, until we can afford for everyone to have fantastic gear, and then we can start running dungeons and raids, etc. Ugh. I do plenty of farming, gathering, and mining, but since I’ve never owned land, at least I have the challenge of hiding my “illegal” farms on public land or finding places to acquire resources. I know where pearl oysters spawn in the oceans or where you can feed and milk an NPC’s cows, for example. The guys were talking about how much they make by their farming and fishing methods — not counting that they have to buy land, buy supplies, pay taxes, buy boats, buy vehicles, etc. — and I can easily earn double or triple that with no investment, simply by grinding high level mobs for the materials, gear, and cash they drop. Though the different paths are part of AA’s appeal to me, I didn’t join to play Farmville. I may have to find another guild.

Yesterday I participated in my first naval warfare in AA and it was awfully fun, though very confusing at first. I know some of the daily raids cold and my husband chuckles at my fervent swearing when the raid general doesn’t communicate or participants don’t listen, leading to the boss wiping out half the raid. I like learning the strategies and improving my gameplay. There still are many things to do and yes, this being an MMORPG, I do need to work toward better gear for endgame activities. Maybe I’ll keep playing for a while, maybe I won’t, but I don’t see the point of playing in a style I don’t enjoy.

 
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Posted by on October 11, 2015 in Gaming

 

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Lessons from a failed launch

The relaunch of ArcheAge this weekend is snafu. There are three elements contributing to most of the player anger: a disregard for global time zones, an unusual game element (land), and inconsistent communication. I’ve been inside companies when we had to rollback a disastrous launch and I’ve been an impatient user, so I think it’s interesting to look at what went wrong and the lessons to be learned for other shared virtual spaces. There are a couple parallels to the early days of Second Life as well.

a carefully planned ArcheAge prank

a carefully planned ArcheAge prank*

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It helps to know a couple things about this particular MMORPG before I continue. If you want to play the game ArcheAge in English, you play a version localized from Korean by Trion Worlds. They run clusters of North American and European servers. When they do a new release or event, they base the schedule on US Pacific time and it is simultaneous on all servers. For example, the servers were scheduled to relaunch yesterday at 1:00 pm PDT. ArcheAge is unusual among MMORPGs in that it has a player-driven economy and there is an important, limited, nonrenewable, location-dependent resource that is first-come, first-served and can be held indefinitely: land.  Having a large, well-placed farm/home can make a huge difference in the profitability of trade runs, which is a main method that players earn in-game gold for gear and supplies.

Trion’s plan to correct some imbalances was to launch three classes of server after a 48 hour maintenance period. The stakes for being in the initial login rush differed considerably between them:

  1. Legacy — No change from when the servers went down on Thursday except that they were updated to the 2.0 codebase. A delayed launch inconvenienced users on these servers because they couldn’t play, but that was the extent of the impact.
  2. Fresh Start — These are new servers that only allow level 1 characters to be created: everyone has to start over. The existing servers are grossly imbalanced in favor of older players, so theoretically, these would put everyone on equal ground again. Of course, some players were twitching to find exploits and many headed for Fresh Start servers were thinking of it as a race to the level where they could claim land.
  3. Evolution — These are new servers that each contain the population from two discontinued legacy servers. I think its fair to say that these are the angriest players. If they owned land on a discontinued server and wanted land again, they had to be prepared to sign on the moment servers came up and rush to stake their claims. We were also told that namespace conflicts would be handled in order of login: if someone on the other merging server had the same name as my avatar, the first account to sign in could keep the name but the second would have to change. So, even if the land rush wasn’t an issue, some people were anxious about keeping their names. Trion had assured us that we would be given compensation packages of in-game stuff and credits for going through the merger, but they would not reveal the contents before the servers went down. (I should say that this was all a lot of meh for me. My avatars are on an Evolution server, but they don’t own land or have names I care about. Getting a compensation package is a bonus in my situation, because all I really lost was possible playing time.)

At the scheduled launch time yesterday, the authentication servers had a problem and only about 10% of login attempts were successful. Those 10% of players gleefully grabbed land on Evolution servers and created characters on Fresh Start, but then Trion noticed the issue and took all the servers offline. They provided sporadic, uninformative updates as the players’ forum posts grew angrier. Finally, after five hours, they announced that servers would remain down and launch would be attempted again on Sunday. They also made the controversial decision to rollback the servers to their state before that small percentage of people logged in. Any land they claimed was gone, any new avatars created were erased, etc.

Some learning points from this experience:

A global userbase means that time zones must be considered. There are two issues when it comes to Trion’s management of ArcheAge: accurate communication of times and reasonable accommodation. Sure, time zones are tricky, especially with the inconsistent use of Daylight Savings Time. Trion generally lists times in both PDT and GMT and has made mistakes in translating between them in the past. The times they give are untrustworthy. This is something that Second Life has addressed by making the in-world clock consistent, pegging it to the time in California, and listing all events in SLT (Second Life Time). While this puts the responsibility for translating to local time on the users’ shoulders, most of us are capable of working through the calculations, using world time clocks, or asking. That is far better than to be unreliable.

Having users in time zones from -12 UTC to +12 UTC means that simultaneous events will always be a problem. Trion initially decided to launch North American and European servers at the same time. NA users with weekend jobs took Saturday off, EU users planned for a late night, and those in Oceania set their alarms for the wee hours. Each hour that launch was delayed upset those groups more and more. The announcement that the launch was pushed back to Sunday was infuriating to players who had planned their weekend around this (or those in Oz and NZ who had to be at work or school during the new launch, on their Monday).

For the rescheduled launch today, Trion took a better approach. They decided to start the European servers at 1:00 pm GMT: first the Legacy servers, then the Evolution servers after 30 minutes, and finally the Fresh Start server.  North American servers will follow with a similar phased rollout at 1:00 pm PDT. I’m writing between the two rollouts and this seems to be working better. There are some disconnect problems and one server went down for an hour. The European Fresh Start server reached its population cap in less than 10 minutes, triggering a login queue. Trion has already adjusted the times for the North American launch based on things they learned this morning; I’ll see how that goes in a few hours. The EU thread on the forums isn’t happy.

In Second Life, global time zones present less of an obstacle because almost all events are created and run by residents; it’s a world, not a game. As I’ve traveled around SL doing research, I’ve found Russian, Japanese, and Australian areas that are hopping when I’m staring at my coffee with bleary eyes, but are ghost towns during US prime time. Those of us with friends on other continents have learned how to negotiate and shift our schedules to spend time together.

One element can unbalance the whole world. Land is a real problem in ArcheAge because of its implementation. I don’t think it can be fixed while it has the qualities I listed above, being important, limited, nonrenewable, location-dependent, first-come first-served, and able to be held indefinitely. Land is the reason that people are crushing the servers when they go live, and losing money and time associated with land seems to be the biggest complaint.

It makes me think of the early years of Second Life, when the most desirable locations were on the SL mainland near telehubs. The land there was gobbled up and resold or leased at sky-high prices. Then, free point-to-point teleporting was opened, disrupting the importance of location, and private islands began springing up and offering rentals in a more controlled environment than the mainland. Brokers and landlords can still charge premium rates for particularly nice or high-traffic locations, but nowadays, there is so much land it’s no longer a cause of imbalance. There’s another key difference: if you don’t own/rent land in SL, you are not denied access to functions of the world. It’s easy to find free places to change clothes, open boxes, spend time with others, or create. In ArcheAge there are some products that can only be made with machines built on owned land; non-landowners like myself have to buy those items from other players or do without.

In time of upheaval and crisis, communication must be proactive. Most of the information shared with ArcheAge players comes through one senior community manager and I think she tries to do her best. Yesterday, though, updates were originally every half hour, then spaced out to an hour (and was late). Then we were promised a major update “momentarily”, which turned out to be 30 minutes. The information was usually updated in a post pinned to the top of the official forums, but that post instructed us to follow ArcheAge on Twitter for the latest news. That would be great, except that the last updates weren’t posted to Twitter until much later. If you say you’re going to give an update at a certain time, it can’t be late. If you say Twitter is the best source for news, you must keep updating it.

Another communication difficulty came from Trion’s decision not to announce the contents of the compensation packages for merging players until the servers were down. I’m seeing a lot of complaints from players saying they would have done things differently if they knew what the compensation would be; holding onto property or selling it, for example. Perhaps Trion didn’t want to give players an opportunity to try to game the system, but the result was that people had to guess and gamble.

There’s also a communication problem between Trion and the game developers in Korea. It’s rather remarkable, but I’ve seen a few occasions where Trion has announced, “This new event/item will have X qualities,” and then it launches and the details turn out to be something else entirely. Event rewards were described as aesthetic-only “weapon skins” in a live stream, but they turned out to be fully-functional weapons. We were told that if there was a namespace conflict in this merger, the first user who logged in with the shared name could keep it and the second would have to choose a new name. In the attempted launch yesterday, however, they discovered that conflicts are actually being determined by the age of the character: whoever created a character with that name first gets to keep it and the newer character’s name must be changed. Too often, Trion seems clueless about the product they’re distributing and the concept of testing.

My server is scheduled to open in 65 minutes, so I’m going to take a nap and then see how it goes. Maybe companies who try to run virtual spaces — games or worlds — in the future will understand the basics that seem to elude Trion, but I’m hoping they soon begin to learn from their mistakes.

Update: My server did open, about an hour later than scheduled, and I was one of the lucky players who received all of the promised treats from Trion immediately. Horrible UI led me to make a mistake, though: one of my characters had a name conflict, and the UI showed me the image of my female character Tsofia. “Strange that she’d have a conflict,” I thought, and I typed in a new feminine name. Much to my chagrin, it turned out to be a male alt who had the name conflict, and he was then a very masculine, tough fellow with a girly name. Grr. So, I gave him a gender reassignment. Poor fellow is now a super girly blonde with pigtails.  So far, I hate how crowded the new server is, but I’ll have to see how it is in a few days.

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*In the image I used to illustrate this post, the big grey guy is a world boss. His normal position is to the left on the stone floor and he’s inactive unless you get very close. Some mischievous player carefully planted a row of trees in front of his spawn location, waited a day for them to grow, then lured the boss out. The result was that he was blocked from return, remaining active and with a larger area of effect (my avatar is just beyond the limit where he could lasso her in). A second instance of the boss respawned in his normal location.  My avatar is level 51 but I have crap gear; I was startled and killed by this guy once, but I was able to escape him on two other occasions. I can’t imagine how many lowbies he took out before someone removed the trees and he reset.

 
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Posted by on September 13, 2015 in Gaming

 

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